Shipping policy
Shipping
- In response to the recent GPSR regulations, we will not be shipping to EU countries until further notice. We apologize for the inconvenience that this may have caused. Thank you for the support and understanding.
- We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.
- Orders are dispatched within 3-5 days working days. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.
- You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route.
- All original artworks are insured.
Returns on damaged or lost artwork
- In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition, free of cost.
- In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
Customs
Buyer is responsible for any customs charges, local taxes and other related surcharges. In most cases, amount of tax will not be shown during checkout, it will only be charged during customs clearance by the local government of the shipping destination. Please check with your local government on tax related information if you have any queries.
Got another question?
Please contact me at info@ksustudios.com with any other questions.